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Our Store Policies
Things You Need to Know
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 to 7 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Our Shipping Policy
Shipping
Once your is order placed,
PLEASE allow 5 - 7 business days for your order to be shipped, this is because I am only a team of one . Orders are shipped via USPS Monday - Friday Once your order has shipped, you will receive an email/text with your tracking info. PRE-SHIPMENT- This occurs when we've printed out your shipping label and prepared your package to be shipped. We may print your labels in advance during our processing time. REGARDLESS OF WHAT SHIPPING METHOD YOU CHOOSE THIS DOES NOT AFFECT PROCESSING TIME
TRACKING- Once we drop packages to the post office, the package is no longer in our hands. You can track it using the tracking number sent via email. For any issues with the delivery of your package contact your local post office. USPS Customer Service: 1-800-ASK-USPS
Failed Deliveries / Refused Shipments / Incorrect Shipping Address Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package NO CORRECTIONS WILL NOT BE MADE. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made you will be assessed the $10 fee USPS charges us to make the correction. PLEASE TEXT 773-552-3289 FOR IMMEDIATE RESPONSE AND HELP TO ASSIST USPS.
If a shipment is returned to due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Lost Shipments: If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please contact us via text immediately on the customer service line 773-552-3289 We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.
Our Return Policy
All Sale are Finally. No Refunds, No Exchanges.